Privacy Policy

The organisation collecting and holding your personal information is:

Email: info@heatpumpupgradeco.co.nz
Phone: 027 356 3339

Depending on how you interact with us, we may collect:

• →Your name, email address, phone number and property address or suburb.
• →Information submitted through enquiry, consultation and booking forms.
• →Information about your property, existing heating system and heating, cooling or ventilation requirements.
• →Building plans, photographs, files or other documents you provide.
• →Appointment, quotation, project, installation, service and warranty information.
• →Communications between you and Heat Pump Upgrade Co.
• →Your communication and marketing preferences.
• →Technical information such as your IP address, device, browser, approximate location, referring website, pages visited and interactions with our website or advertising.

We may collect personal information:

• →Directly from you through our website, booking forms, email, telephone calls, messages or in-person discussions.
• →Through Google or Meta enquiry and lead forms.
• →Automatically when you visit our website through cookies and similar technologies.
• →From a person acting with your authority.
• →From builders, property owners, referral partners or other third parties where permitted.

If we collect personal information about you from another source, we will take reasonable steps to tell you as soon as reasonably practicable unless an exception under the Privacy Act applies.

We may use personal information to:

• →Respond to enquiries and communicate with you.
• →Assess your requirements and arrange consultations.
• →Design systems and prepare quotations.
• →Supply, install, commission, maintain or support heating, cooling and ventilation systems.
• →Coordinate relevant employees, installers, electricians, contractors, suppliers and manufacturers.
• →Manage appointments, client records, projects, warranties and accounts.
• →Improve our website, services and client experience.
• →Measure website traffic, enquiries, advertising performance and conversions.
• →Protect our website, systems, clients and business from misuse or security threats.
• →Send service communications and, where permitted, promotional communications.
• →Meet our accounting, safety and other legal obligations.

We will not use your personal information for an unrelated purpose unless permitted by law or authorised by you.

Providing personal information is generally voluntary unless it is required by law. However, some information is necessary for us to respond to an enquiry, book a consultation, assess a property, provide advice, prepare a quotation or deliver requested services.

If you do not provide the necessary information, we may be unable to assist you or provide the requested service.

We may share relevant personal information with:

• →Employees and authorised representatives who need it to perform their work.
• →Installers, electricians, designers and other contractors involved in your project.
• →Suppliers and manufacturers, including Mitsubishi Electric, where required for product supply, technical support or warranty services.
• →Our website, customer-management, communication, scheduling, hosting, cloud-storage, analytics, advertising, IT and security providers.
• →HighLevel or GoHighLevel, including LeadConnector, which supports our forms, scheduling, communications and client-management systems.
• →Google, including Google Analytics and Google Ads.
• →Meta, including technologies such as the Meta Pixel.
• →Accountants, insurers, professional advisers, regulators or authorities where reasonably required or required by law.
• →Another person or organisation when you have authorised us to do so.

We only share information where reasonably necessary, authorised or legally required. We do not sell or rent personal information.

Some technology and cloud-service providers may process or store information outside New Zealand.

Where personal information is disclosed to an organisation outside New Zealand, we take reasonable steps to ensure the information is protected by safeguards required under the Privacy Act 2020, including comparable privacy protections or appropriate contractual safeguards where applicable.

Our website uses cookies and similar technologies to operate the site, understand how visitors use it, measure enquiries and conversions, and evaluate advertising.

These technologies may include Google Analytics, Google Ads and the Meta Pixel. They may collect information such as your IP address, device and browser details, pages visited, referring source and interactions with the website or our advertising.

You can block or delete cookies using your browser settings. Disabling some cookies may affect how parts of the website function. Google and Meta may also provide controls for how information is used for advertising through their respective account and advertising settings.

We may send promotional emails or text messages where you have consented or where otherwise permitted by law.

Promotional messages will identify Heat Pump Upgrade Co and provide a clear way to unsubscribe. We will action valid unsubscribe requests within five working days.

Submitting an enquiry does not automatically mean that you have agreed to receive unrelated promotional marketing. We may still send communications reasonably necessary to respond to your enquiry or provide a requested service.

We take reasonable safeguards to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No internet or storage system can be guaranteed to be completely secure. If a privacy breach occurs, we will respond in accordance with our obligations under the Privacy Act 2020.

We retain personal information only for as long as reasonably required for the purpose for which it was collected and for applicable legal, accounting, warranty or business requirements. When it is no longer required, we will securely delete it or anonymise it where reasonably practicable.

You have the right to ask for access to personal information we hold about you and to request that incorrect information be corrected, subject to the Privacy Act 2020.

We may need to verify your identity before completing a request.

Contact us at info@heatpumpupgradeco.co.nz or 027 356 3339.

If you have a privacy question or complaint, please contact:

We will investigate and respond to your concern. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

We may update this privacy statement when our services, technology or legal obligations change. The latest version will be published on this page with its updated date.